questions + answers.
Q: How do we rent dinnerware for our event?
A : Once you have decided on the date, venue, catering, and event coordinator booked, send us a wishlist via our website. After receiving your information we will assist in getting a proposal put together for you within two-three business days. We require a 50% non-refundable deposit upon signing the rental agreement. Once the Rental Agreement form is signed and you have submitted your deposit then you have guaranteed your items for your event date.
Q:When should we reserve?
A: When reserving our collection it is on a first come first serve basis and we recommend reserving our collection as soon as possible. We can not guarantee once we send out a proposal the items will be available. Once the reservation process is complete your items will be held for reservation. Any requests or reservations within 7 days of an event will be considered a rush order and will incur additional rush fees in order to process on-time.
Q: How long do have with our rentals?
A : Our standard rental period is between 24 hours with delivery same day and pick-up can be same day. For example: For a Saturday event, items are delivered the day of and recovered Sunday. If you have a venue that requires same day/night recovery/pick up additional fee will apply.
Q: Can you accommodate very large events?
A: The size of each of our collection max at a quantity of 200. Some items will have a “Pre-Order” tag. These items are not fully stocked and will need a confirmed rental order 4-8 weeks before your event. Please send us an email with an approximate guest count and the collections you are interested in renting.
q: do you have a minimum order requirement?
A: Yes, we do! Minimums are broken down as follows and are applicable to the cost of wares, not including fees or taxes:
Radius 1: $700 minimum, within Miami Dade County
Radius 2: $1,700 minimum, within Broward County
Radius 3: $2,700 minimum, Lower Palm Beach County & Upper Monroe County
Q: What is the cost for delivery?
A: Our delivery fees are as follows:
Miami Dade County: $190 (Price may vary. Price shown is for smaller size rental)
Broward County: $290 (Price may vary. Price shown is for smaller size rental)
Lower Palm Beach County & Upper Monroe County: $390 (Price may vary. Lodging accommodations may apply)
Q: Can I select specific style and pattern from the vintage collection?
A : Unfortunately, our Vintage dishes are intentionally mismatched with thoughts of creating a stylish collection. Due to the size of our inventory and the time it would take to do so, we're unable to allow clients to hand-select specific patterns within the Vintage Collection.
Q: Once we use your tableware are we responsible of cleaning?
A: No, we do ALL the cleaning! This is part of our services. We want you to enjoy your event and not have to worry about the stress of clean-up. We do ask you to return our items free of large food product by carefully/gently scraping any food leftover, then placing the dishes in the bag and crates we provide.
Q: How do you clean and sanitize your tableware?
A: We are extremely concern about the sanitation of our tableware. We have a method of cleaning our items after each event to be sure we are ready for the next. A high-temp dishwasher is used to clean and sanitize. Once dishes are cleaned and sanitized we then wrap the dishes in a food grade plastic wrap.
Q: Do you collaborate with event planners/photographers for stylized shoots for publication?
A: We love to be part of creative collaborations. Please email us with the details including the collections you are interested in, other contributing vendors, and any planned visuals or inspiration so we can determine if your project is the right fit.
q: is the table setup included?
A: Because, each event is different we do not setup up tableware. This can be added as a per hour on-site fee. Make sure to let us know if you will need this service.